Job Description
Join our award-winning customer experience team in Portland, OR! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvements and knowledge base updates
- Handle escalated cases with professionalism and solution-oriented mindset
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk, or equivalent)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced setting
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including evenings/weekends