Job Description
Join our award-winning customer support team as an Entry-Level Customer Service Representative! Work remotely from the comfort of your home while building a rewarding career in customer care. We offer comprehensive training, flexible scheduling, and a supportive team environment designed for your growth. As a key member of our Houston-based team, you'll resolve inquiries efficiently and contribute to our mission of delivering exceptional service to clients nationwide.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels with empathy and professionalism
- Resolve billing, technical, and account-related issues using internal knowledge base
- Document interactions accurately in CRM system and follow escalation protocols
- Collaborate with technical teams to resolve complex customer concerns
- Meet performance metrics including response time and customer satisfaction scores
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and conflict resolution skills
- Reliable high-speed internet connection and quiet home office space
- Ability to work rotating shifts including evenings and weekends