Job Description
Immediate Hire: Customer Service Representative in Atlanta, GA
Join our award-winning team at Atlanta Customer Service Group! We're hosting a hiring event for motivated individuals seeking immediate employment opportunities. As a Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional support and resolving inquiries with professionalism and empathy. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Atlanta's thriving business district.
Why Apply? On-site interviews • Same-day offers • Paid training • Flexible schedules • Health benefits included.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems and maintain customer records
- Collaborate with team members to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including quality scores and response times
- Identify upsell opportunities and promote additional services when appropriate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or support role
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving skills and ability to remain calm under pressure
- Available for flexible shifts including evenings and weekends
- Passion for customer satisfaction and teamwork mentality
- Ability to pass background check and drug screening