Job Description
Join ConnectHub Solutions as a Customer Service Representative and become the heart of our client relationships! We're seeking empathetic professionals to deliver exceptional support while working remotely from Kansas City or North Carolina. Enjoy a competitive salary, comprehensive benefits, and the flexibility of a full-time remote role. Make a meaningful impact while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex problems
- Identify opportunities for process improvements
- Meet/exceed performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Ability to work independently in remote setting