Job Description
Join Global Solutions Inc., a leader in customer experience innovation, as a Customer Service Representative in our urgent hiring initiative! We're seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of remote work. Based in Wichita, KS with opportunities in New York, you'll be pivotal in building lasting customer relationships through our cutting-edge digital platforms. This role offers competitive compensation, comprehensive benefits, and career growth in a dynamic environment.
Why Join Us?
- 100% remote work setup with flexible hours
- Industry-leading training and certification programs
- Health, dental, and vision insurance starting Day 1
- Generous PTO and 401(k) matching
- Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage and resolve escalated issues using CRM tools like Salesforce
- Document interactions accurately in ticketing systems (Zendesk)
- Collaborate with sales and technical teams for complex solutions
- Meet/exceed monthly KPIs for resolution time and first-contact resolution
- Identify process improvement opportunities through customer feedback analysis
- Maintain up-to-date knowledge of products/services through continuous learning
Qualifications
- 1+ years of customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- High-speed internet and quiet home office setup
- Ability to work flexible hours including weekends as needed
- Professional certification (e.g., HDI, CCXP) preferred
- Experience in SaaS or tech support highly valued