Job Description
Join CityConnect Solutions as a Weekend Customer Service Representative and become the voice of our thriving community! We're seeking passionate individuals to deliver exceptional service to Philadelphia residents while enjoying a flexible weekend schedule. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive team environment where your contributions make a real difference. If you're ready to launch your customer service career with a forward-thinking company that values work-life balance, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience and retention
- Meet/exceed performance metrics including CSAT, AHT, and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to work independently while maintaining team collaboration
- Strong problem-solving aptitude with customer-first mindset
- Weekend availability (Saturday/Sunday) and flexibility for holidays
- Philadelphia residency preferred for local market knowledge