Job Description
Join our award-winning customer service team in Washington, PA! We're urgently seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Immediate start available for motivated candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with meticulous detail
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent
- Ability to work flexible shifts including evenings/weekends
- Professional demeanor under pressure