Job Description
Join our dynamic team at Global Solutions Inc. as a Customer Service Representative! We're hosting a exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. Full-time positions with competitive pay, comprehensive benefits, and growth opportunities await in Milwaukee's vibrant business district. Be part of an award-winning company recognized for employee satisfaction and innovation.
What We Offer:
- Comprehensive health insurance (medical, dental, vision)
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
- Modern downtown Milwaukee office with transit access
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to upsell products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments
- Valid US work authorization