Job Description
Join our dynamic team as a Local Customer Service Representative in Charlotte, NC and experience the benefits of weekly pay! We're hosting a hiring event for motivated professionals passionate about delivering exceptional customer experiences. This role offers competitive compensation, comprehensive training, and opportunities for career growth within our supportive community-focused environment.
Why Choose Us?
- Weekly paychecks for financial flexibility
- Comprehensive health benefits package
- Clear career advancement paths
- Modern, collaborative workspace
- Regular team-building activities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing product knowledge training
- Support community outreach initiatives in Charlotte area
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work rotating weekends
- Valid North Carolina driver's license (if local travel required)