Job Description
Launch your customer service career with Florida's top-rated support provider! Join our dynamic team at our exclusive hiring event in Orlando. We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive training, and a pathway to career growth. Why Join Us?
- Industry-leading benefits package (health/dental/vision)
- Clear advancement opportunities
- Modern, collaborative work environment
- 401(k) with company match
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or retail experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to type 40+ WPM with high accuracy
- Flexibility to work evenings/weekends as needed
- Fluent in English (Spanish bilingual preferred)