Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional service to our tech clients across California. This immediate-start role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. As a CSR, you'll be the voice of our brand—making real impacts on customer satisfaction while developing valuable skills in communication and problem-solving.
We provide full training, flexible scheduling options, and a supportive team culture. If you're ready to launch your customer service career with a company that invests in its people, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics (20+ calls, 95% quality score)
- Contribute to process improvement initiatives through feedback
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office
- Exceptional verbal/written communication and active listening skills
- Type 40+ WPM with strong attention to detail
- Ability to multitask in fast-paced environment
- Positive attitude with conflict resolution aptitude
- Authorized to work in the US with no visa sponsorship