Job Description
Join our award-winning customer service team and help shape the future of remote support in Louisville! We're urgently hiring motivated individuals for our 100% work-from-home call center positions. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact in your community. No commute, no office politics – just pure professional growth and the freedom to excel from your home office.
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism and empathy
- Resolve inquiries regarding products, services, and billing within SLA targets
- Document interactions accurately in CRM systems and maintain case notes
- Upsell relevant products/services while maintaining positive customer relationships
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and soft skills
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Proven ability to navigate multiple systems simultaneously
- Excellent verbal communication and active listening skills
- Self-motivated with strong time management abilities
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while maintaining team cohesion
- Flexibility to work evenings/weekends based on business needs