Job Description
Join our dynamic team as a Local Customer Service Representative in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Be the voice of our brand and make a tangible difference in customers' daily lives.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with Jacksonville residents
- Resolve product/service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local teams to address regional customer needs
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (for occasional local travel)
- Spanish fluency a plus for diverse community support