Job Description
Join ConnectHub Solutions as a Remote Customer Service Representative and transform customer experiences from home! We're seeking empathetic professionals to deliver exceptional support via phone, email, and chat. Enjoy flexible remote work with full benefits, competitive pay, and career growth opportunities. Immediate start available for qualified candidates in Houston, TX and North Carolina.
Why Join Us?
• Industry-leading training program
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Remote work equipment provided
Responsibilities
- Resolve customer inquiries via phone, email, and digital channels with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience processes
- Participate in ongoing training and product knowledge updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Type 40+ WPM with strong computer navigation skills
- Ability to work independently in a home office environment
- Must reside in Houston, TX or North Carolina