Job Description
Join our dynamic team as an Entry Level Customer Service Representative and kickstart your career in customer support! ConnectCare Solutions is seeking enthusiastic individuals to deliver exceptional service to our local Fort Worth community. This full-time position offers immediate start with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment. If you're passionate about helping others and ready to build a professional foundation, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using company protocols
- Document interactions accurately in CRM systems
- Collaborate with support teams to address complex customer needs
- Meet daily performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving abilities
- Positive attitude and resilience in fast-paced environments
- Must be authorized to work in the US