Job Description
Join our award-winning customer support team in Jacksonville and deliver exceptional experiences! We're seeking passionate individuals to handle inbound customer inquiries, resolve issues with empathy, and represent our brand with excellence. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Immediate start available!
Responsibilities
- Handle high-volume inbound customer calls, chats, and emails with professionalism
- Resolve product/service inquiries and technical issues using CRM tools
- Document interactions accurately in Salesforce and maintain data hygiene
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or BPO environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening