Job Description
Join our award-winning team as a Customer Service Representative and start immediately with weekly pay! We're seeking dynamic professionals to deliver exceptional support experiences for our Fortune 500 clients in Boston's vibrant Financial District.
This full-time role offers rapid onboarding, comprehensive training, and career advancement opportunities in a collaborative environment. Enjoy competitive compensation, health benefits, and performance-based bonuses while making a tangible impact on customer satisfaction metrics.
Responsibilities
- Resolve customer inquiries across multiple channels (phone, email, chat) with 95% first-contact resolution rate
- Document interactions in Salesforce CRM while maintaining 99.5% data accuracy
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively upsell solutions during customer interactions to meet monthly targets
- Participate in daily performance reviews with team leads
- Contribute to process improvement initiatives through monthly feedback sessions
- Maintain 98% adherence to service level agreements (SLAs)
Qualifications
- Minimum 2 years B2B customer service experience in SaaS or fintech
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional conflict resolution skills with proven track record
- Ability to type 45+ WPM with 98% accuracy
- Available for flexible shifts including evenings/weekends
- Associate degree in Business or related field
- Must pass background check and drug screening