Job Description
Join our award-winning customer service team and launch your career in Raleigh's thriving call center industry! We're seeking energetic Weekend Call Center Specialists to deliver exceptional support to our Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic work environment with growth opportunities. Perfect for students, parents, and career-changers seeking weekend flexibility with full-time benefits.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Maintain detailed case documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads on continuous improvement initiatives
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM platforms
- Ability to work independently in a fast-paced environment
- Weekend availability (Sat/Sun + 1 weekday evening)