Job Description
Join Oakland Connect Solutions as a Customer Service Representative and kickstart your career in customer support! We're hosting an exclusive hiring event for motivated individuals with no prior experience. Our comprehensive training program will equip you with essential skills to thrive in a dynamic call center environment. Enjoy competitive pay, flexible scheduling options, and opportunities for career growth within our supportive team.
As a leader in customer experience, we value fresh perspectives and are committed to fostering an inclusive workplace. If you're a great communicator with a passion for helping others, this is your chance to build a rewarding career in Oakland's thriving business district.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training programs
- Adhere to company policies and regulatory guidelines
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable transportation to our Oakland location
- Ability to pass background check
- 18+ years of age