Job Description
Join our dynamic team at NexaCare Solutions! We're hosting a exclusive hiring event for passionate Customer Service Representatives in Milwaukee, WI. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a supportive environment. Help us deliver exceptional experiences to our valued customers while building your future with a forward-thinking company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify process improvement opportunities
- Participate in ongoing product and service training programs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or retail environment
- Strong verbal/written communication skills with empathetic approach
- Proficiency with CRM systems (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in fast-paced digital communication channels
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed