Job Description
Join Nexus Solutions' dynamic customer service team in the heart of Manhattan! We're revolutionizing work with our industry-leading daily pay program—get paid instantly after every shift. As a Customer Service Representative, you'll be the voice of our premium retail brand, delivering exceptional support via phone, chat, and email.
Why Nexus Solutions?
- Daily pay through our proprietary FlexPay system
- Comprehensive benefits package (Day 1!)
- Modern downtown NYC office with skyline views
- Growth into senior roles within 12 months
- Free daily catered lunches and commuter stipend
Our hiring event on May 21st offers on-the-spot interviews and same-day conditional offers. Bring your energy and customer-first mindset!
Responsibilities
- Resolve customer inquiries across multiple channels with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce
- Upsell premium products during 15% of customer interactions
- Document cases in CRM with 100% accuracy
- Collaborate with billing team to resolve complex account issues
- Maintain 40+ calls/chat sessions per shift
- Participate in weekly product knowledge workshops
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to type 50+ WPM with 98% accuracy
- Available for rotating weekends and holidays
- Associate degree or equivalent experience
- Pass background check and drug screening
- NYC residency preferred (relocation assistance available)