Job Description
Join our award-winning customer service team at Oakland Connect Services! We're hosting a dedicated hiring event for enthusiastic professionals ready to deliver exceptional experiences. As a Customer Service Representative, you'll be the heart of our operations, resolving inquiries with empathy and efficiency while enjoying competitive benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and speed
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product and soft skills training
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms and MS Office Suite
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent (Bachelor's preferred)
- Positive attitude and problem-solving mindset