Job Description
Join Heartland Connect Solutions as a Local Customer Service Representative and become the voice of our brand! We're seeking passionate professionals to deliver exceptional remote customer experiences for Kansas City-area clients while enjoying the flexibility of working from home. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a supportive environment.
As a key member of our customer experience team, you'll handle inquiries via phone, email, and chat, resolve issues with empathy and efficiency, and build lasting relationships with clients. Our ideal candidate thrives in remote settings, possesses strong problem-solving skills, and is committed to exceeding customer expectations.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in remote or call-center settings
- Proficiency with CRM software (Salesforce/Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills with Midwestern dialect comfort
- Strong problem-solving abilities and conflict resolution expertise
- Reliable high-speed internet and quiet home workspace