Job Description
Join our dynamic team at CityConnect Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional service to our Oklahoma City community. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your growth matters. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
- Meet/exceed customer satisfaction and productivity metrics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a call center environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends if required