Job Description
Join Boston Connect Services as a Remote Customer Service Representative and launch your career in customer support! We're seeking compassionate, tech-savvy individuals to deliver exceptional service from the comfort of your home office. No experience required – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling, and the opportunity to grow within our supportive team. If you're a natural problem-solver with excellent communication skills, apply today to become an integral part of our mission to delight customers across New England!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and professionalism
- Process orders, returns, and exchanges accurately while maintaining detailed records
- Collaborate with cross-functional teams to address complex customer issues
- Utilize CRM systems to document interactions and update customer profiles
- Identify upsell opportunities and promote company services effectively
- Adhere to SLAs and performance metrics for quality assurance
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection and quiet home workspace
- Ability to work independently while collaborating in a virtual team
- Positive attitude with commitment to customer satisfaction
- Must reside within Massachusetts or New York state