Job Description
Immediate Opening! Join our dynamic team in Miami as a Local Customer Service Representative. We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional customer experiences. This is your opportunity to make a direct impact while growing your career with a leading customer service provider.
Why Join Us? Competitive pay, comprehensive benefits, and a supportive work environment focused on your success. Our Miami headquarters offers modern amenities and a collaborative culture where your voice matters. Don't miss this urgent hiring opportunity!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including response time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a local market setting
- Exceptional verbal/written communication skills in English and Spanish
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with a customer-first mindset
- Valid Florida driver's license (if field visits required)