Job Description
Join our dynamic team at Apex Support Solutions as a Customer Service Representative in Portland, Ohio! We're hiring motivated individuals for immediate start with competitive weekly pay. As the first point of contact, you'll deliver exceptional support to our valued clients, resolve inquiries efficiently, and contribute to our mission of customer excellence. Enjoy a supportive environment with growth opportunities and consistent pay cycles. Apply today and start your rewarding career journey!
Responsibilities
- Handle incoming customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries using knowledge base and troubleshooting protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution times
- Identify upsell opportunities and communicate product enhancements
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Reliable transportation to our Portland office