Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're urgently seeking compassionate professionals to deliver exceptional support experiences across multiple channels. This is your opportunity to make a real impact in a fast-paced environment with growth potential.
What We Offer:
- Competitive hourly pay with performance incentives
- Comprehensive training program
- Health benefits and retirement plans
- Career advancement opportunities
- Modern downtown Indianapolis workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Proactively identify upsell opportunities
- Participate in monthly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Flexible availability including evenings/weekends
- Positive attitude with service-oriented mindset