Job Description
Join our dynamic team as a Customer Service Representative at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. This full-time, immediate-start position offers competitive compensation and a collaborative environment where your contributions directly impact customer satisfaction.
Located in the vibrant Arlington business district, you'll work with cutting-edge CRM systems while developing valuable skills in conflict resolution and relationship management. We provide comprehensive training and growth opportunities for dedicated team members.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction ratings
- Resolve complex technical issues using knowledge base and escalation protocols
- Document interactions in Salesforce CRM with 100% accuracy and timeliness
- Collaborate with technical teams to resolve escalated cases within SLA
- Identify upsell opportunities to enhance client retention and revenue
- Participate in weekly coaching sessions to refine communication techniques
- Maintain product knowledge through continuous training modules
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM systems (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends
- Fluency in English (Spanish bilingual a plus)