Job Description
Join ConnectCare Solutions as a Local Customer Service Representative in Long Beach, CA! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy paid training, competitive benefits, and a dynamic team environment. Help shape positive customer experiences while building a rewarding career in your hometown. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Process orders, returns, and account updates using CRM systems
- Collaborate with team members to resolve complex service issues
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or willingness to learn through paid training
- Strong communication and active listening skills
- Proficient with Microsoft Office and basic tech tools
- Ability to work flexible shifts including weekends
- Valid California driver's license (if field visits required)
- Background check required post-offer