Job Description
Join our award-winning customer service team in Atlanta! We're seeking passionate individuals to deliver exceptional support experiences. With comprehensive paid training and career growth opportunities, this role is perfect for those who thrive in dynamic environments. Enjoy competitive pay, benefits, and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Collaborate with technical teams to resolve complex problems
- Maintain high customer satisfaction metrics (CSAT >95%)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening