Job Description
Join Elite Support Solutions as a Customer Service Representative and launch your career in one of America's fastest-growing industries! We're seeking motivated individuals with exceptional communication skills to deliver world-class support to our diverse client base. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment where your growth is prioritized. No prior experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response time and resolution
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Must pass background check and drug screening
- Reliable transportation to downtown Atlanta location