Job Description
Join Atlanta's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in downtown Atlanta. No experience required – we provide comprehensive training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and update account information accurately
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics (25+ interactions/hour)
- Document all interactions in CRM system with 100% compliance
- Identify upsell opportunities to enhance client relationships
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent required
- Proficient in Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred
- Availability to work flexible shifts including weekends
- Must pass background check and drug screening