Job Description
Join CityConnect Solutions as a Weekend Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional service during weekend shifts (Saturday/Sunday) in Houston. Enjoy competitive pay, comprehensive training, and a supportive team environment. Special Hiring Event: Ohio-based candidates can attend our virtual hiring event on 2023-11-15. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities for process improvements
- Adhere to all company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software and MS Office
- Ability to work independently in fast-paced environment
- Weekend/holiday availability required
- Bilingual (Spanish) a plus