Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and become the voice of our Kansas City community! We're seeking passionate individuals to deliver exceptional support experiences for local clients. This full-time, immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth within our dynamic team. If you thrive in fast-paced environments and excel at building customer relationships, we want you to help us redefine local service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using active listening and problem-solving techniques
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and implement client feedback
- Maintain deep product knowledge to provide accurate information
- Support sales initiatives through upselling and lead generation
Qualifications
- Minimum 2 years customer service experience in local/regional markets
- Proven track record of meeting/exceeding performance metrics
- Exceptional verbal/written communication skills with Midwestern dialect fluency
- Proficient in CRM systems (Salesforce, Zendesk preferred)
- Ability to multitask in high-volume environments
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Flexible availability including evenings/weekends