Job Description
Are you ready to take the next step in your career? Premier Atlanta Support is hosting a major hiring event in Atlanta, GA, and we are looking for motivated Customer Service Representatives to join our growing team immediately.
As a leading provider of customer experience solutions, we pride ourselves on delivering top-tier service to our clients. Whether you are looking for your first job or a career change, our on-site hiring event offers an opportunity to meet directly with hiring managers and secure a position with benefits.
Why Join Us?
- Immediate Hire: We are filling positions today for qualified candidates.
- Competitive Pay: Earn between $17.00 and $22.00 per hour based on experience.
- Full Benefits: Health, dental, and vision insurance starting day one.
- Growth Opportunities: Clear pathways to team lead and management roles.
We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately input and update customer information into our CRM and database systems.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads and other departments to solve complex customer problems.
- Maintain a positive and helpful attitude during high-volume periods.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience is a plus but not required (we provide training).
- Excellent verbal and written communication skills.
- Strong computer proficiency, including Microsoft Office Suite and typing speed of 40+ WPM.
- Ability to multitask and manage time effectively in a dynamic office setting.
- Must be available to work flexible shifts, including evenings and weekends.