Job Description
Launch your customer service career with our comprehensive paid training program! TechSolv Solutions is seeking motivated individuals for night shift chat support roles in Houston, TX. No prior experience required – we provide all training needed to succeed in a dynamic remote environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Join our team of dedicated professionals committed to delivering exceptional digital customer experiences.
Responsibilities
- Deliver exceptional customer support via real-time chat channels
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Adhere to company protocols and service level agreements
- Complete ongoing training modules to enhance product knowledge
- Identify and escalate trends in customer feedback
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills
- Strong problem-solving abilities
- Comfortable working independently in remote settings
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency with internet navigation
- Willingness to work nights (10 PM - 6 AM)
- Previous customer service experience preferred