Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event in Atlanta for motivated individuals passionate about delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience required – we provide paid training!
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 1250 Peachtree Street NE, Atlanta, GA 30309
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Participate in ongoing product and soft skills training
- Upsell additional services when appropriate
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Ability to type 25+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer proficiency (Windows, browsers, CRM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Atlanta event location
- Must be available for flexible shifts including evenings/weekends