Job Description
Join our award-winning team at Global Solutions Inc. during our exclusive Atlanta hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and rapid career advancement opportunities. As a Fortune 500 company, we invest heavily in employee development through continuous training programs and mentorship initiatives. Our modern downtown Atlanta office features collaborative workspaces, wellness programs, and a vibrant team culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for CSAT and resolution times
- Participate in continuous improvement initiatives
- Maintain deep product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including evenings/weekends
- Professional demeanor with positive attitude
- Must pass background check and drug screening