Job Description
Join our dynamic team in Indianapolis as an immediate-hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our local clients. Enjoy competitive pay, comprehensive training, and a supportive work environment. Start your new career today with flexible scheduling and growth opportunities.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries efficiently
- Process orders, returns, and service requests with precision
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call quality and resolution times
- Identify upsell opportunities and promote company services
- Maintain thorough knowledge of products and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a call center environment
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with a customer-first mindset