Job Description
Join Atlanta's premier customer service team as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional support during overnight hours. Enjoy comprehensive paid training, competitive compensation, and career advancement opportunities in a dynamic environment. Perfect for night owls seeking stable, rewarding work with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to work independently during overnight hours (11 PM - 7 AM)
- Proficient in multitasking and navigating multiple software systems
- Strong problem-solving abilities with customer-first mindset
- Reliable transportation for on-site training sessions