Job Description
Join our elite customer service team at the Atlanta Hiring Event! We're seeking passionate professionals to deliver exceptional experiences to our Fortune 500 clients. This is your opportunity to launch a rewarding career with industry-leading benefits and growth opportunities. Enjoy a dynamic work environment with competitive pay, comprehensive training, and advancement paths into leadership roles.
Our Atlanta-based team specializes in B2B solutions, and we pride ourselves on fostering a culture of excellence and collaboration. Bring your energy and expertise to a company that invests in its people!
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce and Zendesk
- Collaborate with technical teams to resolve escalated issues within 24 hours
- Document all interactions in CRM systems with 100% accuracy
- Identify upsell opportunities and contribute to team revenue goals
- Maintain detailed product knowledge across 3+ service lines
- Participate in weekly performance coaching sessions
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional communication skills with clear articulation
- Ability to handle 50+ daily inquiries with empathy and patience
- Associate degree or equivalent professional certification
- Available to work flexible shifts including weekends
- Passion for problem-solving and customer advocacy
- Atlanta residency required for in-person event participation