Job Description
Join Atlanta's premier customer service team at our exclusive hiring event! Apex Solutions Group is seeking dynamic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a state-of-the-art downtown Atlanta facility.
Our call center environment offers:
- Free parking and MARTA accessibility
- Modern collaborative workspaces
- Performance-based quarterly bonuses
- 401(k) with company match
- Professional development programs
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems (Salesforce experience preferred)
- Document interactions accurately in real-time
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service standards
- Participate in ongoing training programs
- Identify upsell opportunities when applicable
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Background check and drug screen required
- Positive attitude and problem-solving mindset