Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking entry-level call center positions in Dallas. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, health benefits, and a vibrant team environment. Perfect for recent graduates or career changers looking to start in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer-focused mindset and problem-solving attitude
- Pass background check and drug screening
- Must be authorized to work in the US