Job Description
Join our award-winning customer service team in Charlotte and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This flexible part-time role offers competitive pay, comprehensive training, and the chance to grow your career while serving diverse communities. Perfect for students, career changers, or those seeking work-life balance. Apply today and start making a difference tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for quality, speed, and customer satisfaction
- Participate in ongoing training to master new products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a call center environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving skills with customer-first mindset
- Flexible schedule availability including evenings and weekends