Job Description
Join Elite Support Solutions as a Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support experiences while growing professionally with our comprehensive paid training program. Enjoy competitive compensation, career advancement opportunities, and a supportive team environment in Atlanta, TX.
Why Join Us?
- Comprehensive paid training program ($2,000 value)
- Health/dental/vision benefits after 90 days
- Performance-based quarterly bonuses
- Tuition reimbursement for further education
- Modern, collaborative workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with 100% compliance
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance KPIs (handle time, resolution rate)
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including weekends)
- Texas residency required