Job Description
Are you a natural problem solver with a friendly demeanor? Austin Connect Solutions is looking for a dedicated Customer Service Representative to join our growing team in Austin, Texas. We are currently hiring for roles that offer Paid Training for new hires, ensuring you have all the tools and knowledge needed to succeed. Experience is not required; what we need is your drive to help others and your commitment to excellence.
As a key member of our team, you will interact with customers via phone and email, resolving inquiries and ensuring a positive experience for every client. We pride ourselves on our supportive culture and offer competitive compensation with Weekly Pay to ensure you are rewarded for your hard work.
Responsibilities
- Handle inbound and outbound customer inquiries with patience and professionalism.
- Resolve customer issues and complaints efficiently to maintain high satisfaction scores.
- Utilize CRM software to log interactions and track customer account status.
- Assist customers with product information, billing inquiries, and technical support.
- Collaborate with team leads to improve service processes and protocols.
- Attend mandatory training sessions to master product knowledge and communication skills.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal communication and active listening skills.
- Ability to type at least 35 WPM with high accuracy.
- Reliable internet connection and a quiet workspace.
- Willingness to learn and adapt to new software systems.
- Strong problem-solving abilities and a "can-do" attitude.