Job Description
Join Raleigh Connect Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're a locally trusted call center dedicated to delivering exceptional customer experiences across the Triangle area. No prior experience needed – we invest in your success through hands-on training, mentorship, and clear growth paths into leadership or specialized roles. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in the heart of Raleigh's thriving business district.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Comfortable working in a fast-paced call center environment
- Basic computer literacy and typing proficiency (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Raleigh location
- Must pass background check and pre-employment screening