Job Description
Join our award-winning customer service team and deliver exceptional experiences to clients across Washington DC and Florida! ConnectSolutions LLC is seeking passionate Part-Time Customer Service Representatives to join our dynamic remote team immediately. This role offers flexible hours (20-30 hrs/week) and the opportunity to make a real impact while growing your career in a supportive environment.
Why ConnectSolutions?
- Comprehensive paid training
- Health benefits (even for part-time)
- Clear advancement pathways
- Remote-first culture with modern tech
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues with speed and accuracy
- Document interactions and maintain detailed customer records in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction and resolution metrics
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Available to work evenings/weekends as needed