Job Description
Join Boston's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant downtown Boston location.
Why Boston Connect Solutions?
• Industry-leading training programs
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
• Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols for sensitive data handling
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Positive attitude and resilience in high-volume environments